Privacy policy

This policy explains what ValWell Technologies Inc. ("ValWell", "we") collects when you use valwell.ai and DataOG, why, and what you can do about it. It is written to meet Canada's PIPEDA and Alberta's Personal Information Protection Act.

What we collect

• Account details: your email address, name and handle, and the identifier from Google or Microsoft if you sign in with them.
• What you post: notes, photos, documents, equipment records, collections, views and searches, and who you shared them with.
• Voice requests: what you say to the map is sent to a speech-to-text provider and kept as a transcript with the request it produced. Audio is not stored.
• Photos you submit for reading: nameplate and sign photos are sent to an AI model to read them and kept with the record they produced.
• Usage and security logs: requests, errors, IP address, browser and device details, and timing.
• Location: your device's location, only while you allow it in the browser.

Why

To run the service and show you the map; to send the notifications, mentions and invitations you and others trigger; to keep the service secure and within its limits; to improve the product; and to train, evaluate and improve software and AI models. We also use the information in ValWell's day-to-day business as required.

Who sees it

Other users see what you share with them: a stream post is visible to you or to the group you chose; views, collections and searches can be private, shared with a group or public. We do not sell personal information and do not share it with anyone else except the providers below.

Who processes it for us

Hosting, database and storage (Supabase, Cloudflare, Netlify); speech to text (ElevenLabs); email (Resend); AI model providers for reading photos and improving the service. Each processes data only to provide its service to us. Some of them operate outside Canada, so your information may be stored or processed in other countries.

Your choices and rights

• You can edit or delete any post, collection, view or search at any time.
• You can delete your account from the Account page. That removes your profile, your posts and what you saved. Copies in backups are removed within 30 days. Content you shared with a group stays with that group, and models already trained are not unwound; we may keep information that no longer identifies you.
• You can ask us what personal information we hold about you, ask for it to be corrected, or withdraw your consent, by writing to the address below. Withdrawing consent for information the service needs means closing your account.
• If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Keeping it safe

Information is encrypted in transit and at rest, access is limited by account and role, and sessions expire. No system is perfectly secure; if there is a breach that creates a real risk of significant harm, we will tell you and the Commissioner as the law requires.

Age

The service is for people 18 and older. We do not knowingly collect information from anyone younger; if we learn that we have, we delete it.

Changes

We may change this policy by posting the new version here with its date.

Contact

ValWell Technologies Inc. · info@valwell.ca